FAQs

  • Where is tana-bana.in located?
We are based in Pune , Maharashtra - India.
  • Which category products do you sell online?
tana-bana.in: Your Go-To Online Fashion Store for Women's Apparel, Accessories, and More.
  • Do you ship internationally?
Yes , We offer international shipping! If your pin code is within our courier partner's service area, we'll be delighted to deliver your orders.
  • Do you take requests for customization of products?

Yes, we do customize products on request. You can email us your requirements at help@tana-bana.in

  • How do I know my size?
For your convenience, we've included a standard size chart on each product page to help you choose the perfect fit before making a purchase. Please note that all measurements are in inches (in), so be sure to measure yourself accordingly.
 
Order placement
  • How do I place an order on your website?
When you've made your choice, simply click on the product you wish to order. From the drop-down menu, pick your preferred size. After you've selected the quantity you want, click the "Add to Cart" button. On the right-hand side, you'll see a slide-in window displaying your order total and a "Checkout" button. Click "Checkout" to continue with payment and enter your delivery details.
  • I have a promo code, how do I apply it?
To redeem a discount promo code, head to the right-hand side tab on the shipping page. This page becomes accessible after you've completed the customer information section.
  •  I HAVE PLACED MY ORDER. WHAT HAPPENS NEXT?
After successfully placing your order on our website, you'll receive a confirmation email from Tana-Bana.in. We'll promptly begin packing your order at our Pune warehouse and keep you updated throughout the delivery process. Your item will be securely packed and entrusted to our reliable delivery partners. Subsequently, your item will be shipped to your location.

We'll also provide you with a tracking ID, allowing you to monitor the progress of your order on our courier partner's website until it's delivered to your doorstep.

 Payment 

 

  • WHAT PAYMENT METHODS ARE ACCEPTED AT TANA-BANA.IN?

    We accept all major credit and debit cards. We also support the following modes of payments-
    • Net banking
    • UPI
    • EMI

    To ensure a safe, private and secure shopping experience with tana-bana.in, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.
  • What happens if my debit/credit card has been compromised while making a payment online?
We do not collect or store your card information with us. If you suspect any unauthorized behaviour on your card, then please report this to your bank immediately. 
  • I am concerned about the security aspects related to typing out my credit card number online.
Rest assured, we prioritize your card security. We want to make it clear that we neither receive nor store your complete card details. When you enter your card information, you are redirected to a secure payment site. Your card issuing bank handles the authorization or rejection of the transaction, allowing us to either process or decline your order. We never receive or store your card details at any stage of the process.
 
                Shipping & Delivery 
  • What are the shipping charges I need to pay for an order?
A shipping charge is applied to all orders, and it is determined by the weight of the items. For domestic orders, the shipping charge is included in the MRP (Maximum Retail Price).
  • In how many days my order will get delivered?
If you choose the standard shipping option, your order will be delivered to your doorstep within 10-12 working days.
  • Can I book order for delivery to more than one address?
Each order is intended for delivery to a single address. If you need to send products to different addresses, you can achieve this by placing multiple orders.
  • Will I get a refund of my Shipping Charges in case of return?

No. Shipping charges are non-refundable in case of exchange or cancellations.

  • Why is tax being charged on my order?
Tax is levied on the sale of any commodity, which here represents Goods and Service Tax (GST). This tax is collected and deposited by tana-bana.in to the relevant government authorities. All products are inclusive of tax.
  • What happens if I am not available when you deliver my order?
For all online orders, our trusted delivery service providers will make three delivery attempts. In the case of Cash on Delivery orders, the delivery service provider typically contacts you before attempting delivery. If you're unavailable during the initial delivery attempt, there will be three additional automatic attempts. After these attempts, if the delivery isn't successful, the product will be returned to our warehouse.
 
  Returns , Replacement & Refunds 
  •  Do you accept returns?
When you make a purchase with tana-bana.in, we truly appreciate your trust and understanding of our terms and conditions regarding cancellations, returns, and refunds. As a small start-up dedicated to offering the latest and most affordable designs, our current business model limits our ability to accept returns, except in cases where the product is damaged or if you receive an incorrect product. Your support is important to us, and we are committed to providing the best service possible.
  • What if I receive a damaged product?
In such situations, we facilitate product exchanges and send you a replacement. If you encounter an issue, please raise a complaint within 24 hours of delivery and submit your replacement request to help@tana-bana.in. We are here to assist you promptly.
  • Can I cancel my order?
Yes, we give you the flexibility to cancel your order “before” it leaves our warehouse i.e. before it gets shipped.
  • How do I cancel my product?
We apologize for the inconvenience and understand your decision to cancel your order. You have the option to cancel an order within 24 hours from the time of placing it. To do so, kindly reach out to us at tana-bana.in, providing your order number, and we will assist in canceling your order for you. Your satisfaction is important to us.
  • How will I be refunded for a canceled order or a return?
On successfully processing the refund, the refund amount will be credited to your tana-bana account as credit points. You will be able to use this credit on any of your future purchases on tana-bana.in.
 

 

 

Have more queries? - You can send us an email at help@tana-bana.in or call us on our customer care number +91 8600004889